FAQ

Where is the gift card valid?

The Gift Cards are valid for food and beverage purchases at all of our restaurants in Hilton Virginia Beach Oceanfront and Hilton Garden Inn Virginia Beach Oceanfront. To view a list of these restaurants, click here. 


When will the Holiday Gift Card Promotion End?

 The holiday gift card and gift certificate promotion ends on December 31, 2018. Gift Certificates will no longer be available with the purchase of a Gift Card after December 31st, 2018.


What are the dates the card can be used?

 Gift cards are valid for five years from the date of purchase. Gift certificates are ONLY valid from January 2, 2019 until May 15, 2019. 


Are there any other restrictions?

 The value of the card cannot be exceeded nor can it be reloaded with the original discount offer. Eat at the beach gift cards and certificates cannot be used to pay for any items or services that are special events, discounted items or promotional offers. Dining gift cards are not valid on holiday food and beverage promotions or special events. Tax and Gratuity will be charged separately and cannot be paid with the dining gift card, it is valid for all food and beverages outside of these restitution's. Please remember to tip your wait staff appropriately. To view all terms and conditions please click here.
• A gift card and gift certificate cannot be redeemed in the same visit
• Gift cards and gift certificates are redeemable for regular priced food and beverage items only; Not valid in conjunction with other specials or discounts.
• Gift cards and gift certificates can not be used on Holidays and Holiday weekends.
• Taxes and Gratuities are extra.
• Gift Card and Gift Certificates are non-refundable and cannot be exchanged for cash. 

• Issuer is not responsible for unauthorized use of gift card or gift certificate.
• Balance of Gift Certificate is non-refundable (entire balance must be used in one seating) 


Do you charge a monthly fee after a certain period of time?

 No monthly fee is charged. 


How will the gift card arrive?

 Gift cards will be shipped via USPS and it will arrive in 5 to 7 business days per standard USPS shipping.


Will I get an order confirmation?

Yes, after your order is placed you will get a confirmation page that shows your order number. In addition, you will be ordered a confirmation once your card has shipped.   


What happens if my gift card is lost or stolen?

Gift cards should be treated as cash, if you register your gift card online we will issue a new card with the remaining balance, as of the date we are notified of its loss. If the card value at time of notification is null then no value will be reissued. We are not responsible for lost or stolen cards and if it is not registered we cannot re-issue any card. 


Who can I contact if I have any questions or problems with my order?

 Our customer service number is 757-213-3000 - Monday - Friday 9AM to 5PM EST or you may email us at giftcards@hiltonvb.com.


I don't want to order a gift card online, where else can I buy one at?

Our gift cards may be purchased at any of our Eat at the beach restaurants. Ask any of our hostesses or servers for details and they will be happy to assist you.